1. Shipping, Delivery, and Liability Terms
Solano Creative Studios partners with reputable third-party carriers, including but not limited to UPS, FedEx, and USPS, for the shipment and delivery of products. While we strive to ensure timely delivery, we cannot guarantee specific delivery dates or times, as these are subject to the schedules, procedures, and unforeseen delays of the shipping providers.
All shipments are insured. In the event that your order is lost or damaged in transit, Solano Creative Studios will file a claim with the carrier and, upon approval of the claim, will arrange for replacement materials at no additional cost to the customer. However, Solano Creative Studios is not liable for any delays, damages, or losses resulting from the actions or inactions of third-party shippers. This includes, but is not limited to, delays caused by weather, carrier operational issues, customs processing, or other circumstances beyond our control.
By placing an order, you acknowledge and accept that Solano Creative Studios cannot be held responsible for delivery schedules or for any consequential damages arising from shipping delays or carrier-related issues.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local Deliveries
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order.
Express Courier – is available at an additional charge of $4.00 and it takes approximately 3 working days to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
International Deliveries
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.
